Privacy Policy – How 7game6 Protects Your Personal Data

1. Introduction

7game6 ("we," "us," or "our") operates an online gaming platform licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). This Privacy Policy describes how we collect, use, store, share, and protect personal information relating to our players ("you" or "the Player").

We recognize the importance of protecting your privacy and are committed to processing your personal data in accordance with all applicable Philippine laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), and all applicable PAGCOR regulations. This Privacy Policy should be read in conjunction with our Terms & Conditions and any other documents referenced herein.

7game6 is the data controller for the purposes of this Privacy Policy. We determine the purposes for which and the manner in which personal data is processed. If you have any questions about how we handle your personal data, please contact our support team at the details provided in Section 13 below.

2. What Personal Data We Collect

We collect various types of personal data in order to provide our services, comply with legal obligations, and improve your experience on the 7game6 platform. The categories of personal data we collect include:

2.1 Registration and Account Information

• Full name (as it appears on government-issued ID)
• Date of birth (to verify that you are at least 21 years of age)
• Email address
• Phone number (mobile preferred)
• Residential address (for KYC verification and compliance purposes)
• Username and password (password is stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification (KYC) Documents

• Government-issued photo identification (Philippine National ID, passport, driver's license, SSS ID, UMID, or other PAGCOR-accepted ID)
• Proof of address (utility bill, bank statement, or government correspondence issued within the last three months)
• Proof of payment method ownership (bank statement, screenshot of e-wallet registration)
• Selfie or photograph holding ID (in cases where additional verification is required)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods
• GCash, PayMaya, or bank account details used for transactions (we do not store full bank account numbers or e-wallet credentials — only masked or tokenized references)
• Payment transaction IDs and status
• Betting history, including wagers placed, game outcomes, winnings, and losses

2.4 Technical and Usage Data

• IP address and geolocation data (to verify jurisdiction and detect fraudulent activity)
• Device type, operating system, browser type and version
• Pages visited, time spent on pages, clickstream data
• Cookies and similar tracking technologies (see Section 6 for details)
• Login timestamps and session duration

2.5 Communications

• Content of messages sent to our customer support team via live chat, email, or other communication channels
• Records of telephone conversations with customer support (where permitted by law and with your consent)
• Survey responses and feedback submissions

3. How We Use Your Personal Data

7game6 processes your personal data for the following purposes:

3.1 Account Management and Service Provision

We use your registration and account information to create and maintain your 7game6 account, authenticate your identity when you log in, process deposits and withdrawals, manage your account balance (Real Money and Bonus balances), and enable you to participate in gaming activities offered on the platform.

3.2 Legal and Regulatory Compliance

We are required by PAGCOR regulations and Philippine law to verify the identity and age of all players, conduct Know Your Customer (KYC) checks, monitor for money laundering and fraudulent activity, and maintain records of all transactions and account activities. We use your personal data to fulfill these legal obligations. Failure to provide required information may result in suspension or termination of your account.

3.3 Fraud Prevention and Platform Security

We use technical data, including IP addresses, device fingerprints, and login patterns, to detect and prevent fraudulent activity, identify duplicate accounts, prevent bonus abuse, and protect the integrity of the platform and the interests of other players. This processing is necessary to protect our legitimate business interests and ensure fair play.

3.4 Customer Support

We process communications data to respond to your inquiries, resolve disputes, provide technical assistance, and improve the quality of our customer service. Support conversations may be recorded and analyzed for training and quality assurance purposes.

3.5 Marketing and Promotions (With Your Consent)

If you have consented to receive marketing communications, we may use your email address or phone number to send promotional offers, bonus announcements, newsletters, and personalized game recommendations. You may withdraw your consent and unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting our support team.

3.6 Platform Improvement and Analytics

We analyze usage data and betting patterns (in aggregated, anonymized form where possible) to improve the platform, develop new features, optimize mobile performance, understand which games are most popular, and enhance the overall player experience.

3.7 Responsible Gaming

We monitor account activity and betting behavior to identify signs of problem gambling. Where we detect concerning patterns, we may reach out proactively to offer responsible gaming tools or self-exclusion options. This processing is conducted in your vital interests and is part of our commitment to player protection.

4. Legal Basis for Processing Your Data

Under the Philippine Data Privacy Act and applicable regulations, we must have a lawful basis for processing your personal data. The legal bases we rely on are:

• Contractual Necessity: Processing is necessary to perform the contract between you and 7game6 (i.e., to provide gaming services, process payments, and maintain your account).
• Legal Obligation: Processing is required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable Philippine laws.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and certain optional data processing activities, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

5. Data Sharing and Disclosure

7game6 does not sell, rent, or trade your personal data to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

5.1 Service Providers

We engage third-party service providers to assist with platform operations, including payment processors (GCash, PayMaya, banking partners), KYC verification services, cloud hosting providers, customer support software vendors, and analytics tools. These service providers are contractually bound to process personal data only as instructed by 7game6 and to implement appropriate security measures.

5.2 Game Providers

We share limited data (typically username, session ID, and bet history) with game providers such as JILI, Pragmatic Play, and live dealer studios to enable you to play their games. Game providers process this data as independent controllers and are subject to their own privacy policies.

5.3 Regulatory Authorities

We are required by law to disclose personal data to PAGCOR and other Philippine regulatory or law enforcement agencies upon request, particularly in connection with investigations into money laundering, fraud, or other unlawful activities. We may also be required to report suspicious activity without notifying you in advance.

5.4 Legal and Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the recipient is bound by data protection obligations at least as stringent as those set out in this Privacy Policy.

5.5 With Your Consent

We may share your data with other third parties where you have provided explicit consent for such disclosure.

6. Cookies and Tracking Technologies

7game6 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly. These include session cookies that authenticate your login and maintain your session state.
• Performance Cookies: Collect information about how you use the platform (e.g., which pages you visit, error messages) to help us improve functionality.
• Functional Cookies: Remember your preferences (e.g., language selection) so you do not have to re-enter them on every visit.
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns (only with your consent).

You can control cookie preferences through your browser settings. However, disabling essential cookies may prevent certain features of the platform from functioning correctly. Most browsers allow you to view, delete, and block cookies. For more information, consult your browser's help documentation.

7. Data Security

7game6 implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Secure data storage on servers located in facilities with physical access controls and 24/7 monitoring
• Password encryption using cryptographic hashing algorithms
• Role-based access controls ensuring only authorized personnel can access personal data
• Regular security audits and vulnerability assessments conducted by independent third parties
• Employee training on data protection and confidentiality obligations
• Incident response procedures in place to detect, contain, and remediate security breaches

Despite these measures, no system is completely secure. While we take all reasonable precautions to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

If you become aware of any security breach or unauthorized access to your account, you must notify 7game6 immediately via live chat or email.

8. Your Rights Under Philippine Data Privacy Law

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data:

8.1 Right to Access

You have the right to request confirmation of whether 7game6 is processing your personal data and to obtain a copy of that data. You may submit a data access request through your account settings or by contacting our support team.

8.2 Right to Rectification

If your personal data is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update most account information directly through your account settings.

8.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be required to retain certain data to comply with legal obligations (e.g., PAGCOR record-keeping requirements, tax laws, anti-money laundering regulations).

8.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

8.5 Right to Object

You may object to processing of your personal data where we rely on legitimate interests as the legal basis, provided you can demonstrate compelling grounds relating to your particular situation. You always have the right to object to processing for direct marketing purposes.

8.6 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8.7 Right to Lodge a Complaint

If you believe 7game6 has processed your personal data in violation of applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

9. Data Retention

7game6 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. The specific retention periods vary depending on the type of data and the purpose for which it is processed:

• Account Data: Retained for the duration of your account relationship with 7game6, plus an additional period as required by PAGCOR regulations (typically 5 years from account closure).
• KYC Documents: Retained for a minimum of 5 years following account closure as required by Philippine anti-money laundering regulations.
• Transaction Records: Retained for a minimum of 5 years as required by tax and financial reporting obligations.
• Marketing Consent Records: Retained for as long as consent remains valid, plus an additional period to demonstrate compliance with consent requirements.
• Communications and Support Records: Retained for up to 3 years for quality assurance and dispute resolution purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

10. International Data Transfers

7game6 primarily stores and processes data within the Philippines. However, some of our service providers and game providers may be located outside the Philippines, which may result in your personal data being transferred to, stored in, or processed in other jurisdictions.

Where we transfer personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards. These safeguards may include standard contractual clauses, binding corporate rules, or other mechanisms recognized under Philippine law.

By using 7game6, you acknowledge and consent to such international transfers where necessary to provide our services.

11. Children's Privacy (21+ Requirement)

7game6 is strictly intended for individuals aged 21 years and above. We do not knowingly collect, use, or retain personal data from individuals under the age of 21. This age restriction is mandated by PAGCOR regulations and is enforced through our registration and KYC processes.

If we become aware that we have inadvertently collected personal data from an individual under 21 years of age, we will take immediate steps to delete that data and permanently close the associated account. Any winnings will be forfeited, and deposits will be returned in accordance with PAGCOR guidelines.

If you believe that an individual under 21 has created an account on 7game6, please contact our support team immediately at [email protected].

12. Changes to This Privacy Policy

7game6 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform functionality. Material changes will be communicated to you via email to your registered address and/or via a prominent notice displayed on the platform upon your next login.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Continued use of the 7game6 platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you must discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

13. Contact Us – Privacy Questions and Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or how 7game6 processes your personal data, please contact us using one of the following methods:

• Live Chat: Available 24/7 via the 7game6 platform in Tagalog and English
• Email: [email protected] (responses within 24 hours on business days)
• Data Privacy Officer: For formal data protection inquiries, you may request to speak with our Data Privacy Officer through the support channels above

For regulatory complaints or concerns that cannot be resolved through 7game6 directly, you may contact the National Privacy Commission of the Philippines or PAGCOR through their official channels.